Shipping & Delivery Policy

Last updated: 2024

This Shipping & Delivery Policy applies to all orders placed on maromcosmetic.cc and is operated by MAROM CO., LTD.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation of payment.

Orders are not shipped on weekends or Thai public holidays.

If we experience a high volume of orders, shipping may be delayed by a few additional days. In such cases, you will be notified by email or phone.

2. Shipping Coverage

We currently deliver:

✅ Within Thailand

✅ International shipping: [Add if applicable or write “Currently not available”]

3. Estimated Delivery Time

Within Thailand:

Standard delivery: 2–5 business days
Remote areas: up to 7 business days

International shipping (if applicable):

7–21 business days depending on destination and customs clearance

Delivery times are estimates and not guaranteed.

4. Shipping Fees

Shipping costs are calculated at checkout and depend on:

Delivery location
Order weight
Selected shipping method

Any free shipping promotions will be clearly displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation message
A tracking number (if available)

You can track your order directly with the courier once provided.

6. Delays & Force Majeure

Marom is not responsible for delays caused by:

Courier disruptions
Weather conditions
Customs clearance
Natural disasters
Political or logistical disruptions

7. Incorrect Address & Failed Delivery

If the customer provides:

An incorrect address
Incomplete delivery information

And the package is returned or lost, re-shipping fees may apply.

8. Damaged or Lost Packages

If your order arrives:

Damaged
Missing items
Lost by courier

You must contact us within 48 hours of receiving the package with:

Clear photos of the package
Order number

We will investigate and offer:

Replacement
Refund
Or store credit (depending on situation)

9. Customs & Import Duties (International Orders)

For international shipments:

The customer is responsible for:
- Customs duties
- Import taxes
- Local fees

These charges are not included in our product prices or shipping fees.

10. Contact Information

For shipping questions, contact:

MAROM CO., LTD.

Email: info@maromcosmetic.cc

Address:

26 Moo.2, Tambon Sanpulei,

Amphoe Doi Saket,

Chiang Mai 50220, Thailand

MAROM

MAROM