FAQ
Products & Ingredients
Are MAROM products natural?
MAROM products are made with carefully selected, naturally derived ingredients and are inspired by traditional herbal knowledge. We focus on gentle, effective formulations suitable for everyday use.
What is moringa and why do you use it?
Moringa is known as the “miracle tree” and is rich in antioxidants, vitamins, and minerals. We use moringa oil and extracts to help nourish the scalp, strengthen hair, and support overall hair and skin health.
Are your products suitable for sensitive skin or scalp?
Our products are designed to be gentle and suitable for most skin and scalp types. If you have very sensitive skin or known allergies, we recommend performing a patch test before full use.
Do your products contain parabens or harsh chemicals?
We avoid unnecessary harsh ingredients and focus on balanced, skin-friendly formulations that respect both your body and the environment.
Ingredient Transparency
Do you fully disclose all ingredients?
Yes. Transparency is a core value at MAROM. Every product includes a complete ingredient list so you always know what you are using.
Where can I learn more about the ingredients you use?
We created a dedicated
Ingredient Transparency page where we explain each key ingredient, its purpose, and why it was chosen—so you can make informed decisions about what you put on your hair and skin.
Why is ingredient transparency important to MAROM?
We believe you should never have to guess what’s in your products. MAROM was built on trust, natural wisdom, and informed choices—because what you put on your body matters.
Safety, Quality & Compliance
Are MAROM products safe to use?
Yes. MAROM products are manufactured under strict quality and safety standards to ensure they are safe for everyday cosmetic use.
Are your products registered or compliant with FDA standards?
Yes. Our formulations and production processes follow applicable FDA cosmetic regulations, and we maintain proper documentation and quality control throughout production.
Do you test your products on animals?
No. MAROM does not test its products on animals.
Hair Care – Usage & Results
How long does it take to see results?
Results vary from person to person. Many customers notice improved hair texture and scalp comfort within a few weeks, while visible improvements may take longer with consistent use.
Can I use MAROM hair products every day?
Yes. Our shampoo, conditioner, and serum are suitable for regular or daily use.
Are MAROM hair products suitable for men and women?
Yes. MAROM products are unisex and suitable for all adults.
Can I use MAROM products on colored or treated hair?
Yes. Our gentle formulas are suitable for colored, chemically treated, or heat-styled hair.
Mosquito Repellent
Is your mosquito repellent safe for the whole family?
Our mosquito repellent is made with natural oils and is designed to be gentle. For young children or sensitive skin, we recommend performing a patch test and avoiding direct application to the face.
How often should I reapply the mosquito repellent?
Reapply as needed, especially after swimming, sweating, or prolonged outdoor activity.
Orders, Shipping & Delivery
Where are MAROM products made and shipped from?
MAROM products are produced and shipped from Thailand.
Do you ship internationally?
Yes, we offer international shipping. Shipping options, costs, and delivery times are calculated at checkout.
How long does shipping take?
Delivery times depend on your location. Orders within Thailand usually arrive within a few business days. International delivery times vary based on destination and customs processing.
Returns & Payments
What is your return policy?
If you receive a damaged or incorrect item, please contact us within a few days of delivery and we will be happy to assist you.
What payment methods do you accept?
We accept secure online payments through trusted payment providers.
Brand & Values
Where did MAROM start?
MAROM was founded in Cambodia and is now produced in Thailand, combining traditional Southeast Asian herbal wisdom with modern quality standards.
Does MAROM support social or community initiatives?
Yes. MAROM was created with a strong belief in ethical collaboration and community values, inspired by our early work with non-profit organizations.
Support
How can I contact MAROM?
You can reach us through our Contact page or by email. We usually respond within 1–2 business days.